Terms of Use

Welcome to Lucky Stars. This page sets out the rules and obligations that govern our relationship with you while using the platform. We explain how accounts must be managed, who may use our services, and the key rules that apply to promotions, payments and disputes. These terms are intended to be clear and practical; where we refer to "we", "us" and "our" we mean the operator, and "you" or "player" means the person using the service.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account and you must not share login details or allow others to access your account. You must provide true and complete information when registering and update this information if it changes. We may suspend or close accounts where false or misleading information is provided.

Verification and checks

We may ask you to verify your identity, address or payment method at any time. Verification documents must be genuine and may include photographic ID, proof of address and evidence of the payment method used. We may restrict withdrawals, certain transactions or account features until verification is satisfactorily completed.

Eligibility requirements

Access to the platform is limited to persons who meet applicable eligibility rules. You must be of legal gambling age in your jurisdiction and located in a country where our services are permitted. Multiple accounts per person are not allowed. We reserve the right to refuse registration or close accounts that do not meet eligibility requirements.

Acceptable platform use

You must use the service lawfully and not engage in abuse, cheating, collusion or any activity that compromises the integrity of games or promotions. Automated systems, bots or attempts to manipulate gameplay or bonus mechanics are prohibited. We may take action, including withholding funds, if we reasonably suspect misuse or fraud.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these terms. Bonus funds are distinct from real-money balances and may be subject to wagering, game restrictions and maximum conversion limits. Promos may be limited to certain jurisdictions and are available only while they remain active. We reserve the right to cancel, modify or refuse any promotion where abuse or error is identified.

Deposits and withdrawals

Payments must be made using accepted methods and under the name on the account. Deposits may be subject to minimum amounts and checks. Withdrawals are subject to verification and any applicable checks to prevent fraud or money laundering. We may impose reasonable limits, hold funds pending investigation and require additional documentation before releasing funds.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to resolve disputes fairly and promptly. If a resolution cannot be reached with us, you may have recourse to an independent dispute resolution service where applicable. Any legal claims will be subject to the governing law set out in the full terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated to you through the platform or by other means where appropriate. Continued use of the service after changes constitute acceptance. If you do not accept updated terms you should stop using the service and close your account.

References to LuckyStars within these terms are alternative naming for the operator and do not indicate a separate service. For help with accounts or policies contact support through the platform help channels.