Responsible Gambling Policy
At Lucky Stars we take responsible gambling seriously. We are committed to keeping play safe and controlled, helping customers enjoy gaming without harm. Our approach focuses on clear protections, practical account controls and easy access to support when it is needed.
Player protection principles
We put player safety first by offering straightforward tools and guidance designed to prevent harm. We aim to make limits and breaks simple to apply, provide clear information about risks, and act on signs that someone may need extra help.
Activity-control tools
Our account controls let you manage how you play day to day. These tools are available in your account settings so you can adjust them whenever you choose.
Deposit and loss limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits are also available to cap how much you can lose over a set period. Limits can usually be reduced instantly in your account. If you want to increase a limit, we will review the request and may ask for additional information before approval.
Time limits and account breaks
Use session reminders, time limits and account breaks to keep play within healthy bounds. Session reminders prompt you to take a break, while account breaks let you step away for a chosen period. These options are designed to help you manage the frequency and length of play without contacting support.
Self-exclusion and account closure
If you feel you need a longer break, self-exclusion is available. Self-exclusion prevents access to your account and related services for a period you choose, and we will respect requests for permanent account closure. Requests for self-exclusion can be made through your account settings or by contacting our support team, and we will follow required checks to complete the process.
Signs of problematic behaviour
- Increasing time or money spent on gambling
- Chasing losses or thinking about bets constantly
- Neglecting work, family or social commitments
- Borrowing money or hiding gambling activity
- Feeling distressed after gambling sessions
Tips for maintaining control
- Set and stick to deposit and loss limits
- Use session reminders and take regular account breaks
- Only gamble with money you can afford to lose
- Avoid gambling when tired, stressed or under the influence
- Talk to someone you trust if gambling is causing worry
Professional help and support organisations
If you need specialist support, organisations such as GamCare, GambleAware, Gamblers Anonymous and NHS services provide confidential advice and treatment options. You can also contact the National Gambling Helpline for guidance. If you want us to act on your behalf or need help implementing controls on your LuckyStars account, our support team can explain the options available.