Customer Support Center
We’re here to help with questions, account-related issues, technical concerns or general feedback. Our support team can assist with verification, deposits, withdrawals and game queries and will aim to respond promptly. For quick help use live chat or email; for detailed enquiries our agents can escalate cases to the payments or security centre. If you need a favour with your account, contact us and we’ll guide you through the next steps in a clear, practical way.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (corporate & press) |
| Affiliate enquiries | [email protected] (partner team) |
| Payments | [email protected] (withdrawals & limits) |
| Phone | +44 20 7946 0321 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
For detailed requests, account issues or enquiries requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line, your full name and up-to-date contact details. Including these helps us process your case faster and avoids unnecessary delays. We may request further ID or information to resolve your query.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests are often resolved via live chat or email on the same day; more complex issues, such as ID checks or payment investigations, may take longer depending on their nature and any required verification. We will keep you updated while we investigate your case.
Feedback
Your feedback matters to us. If you have suggestions, ideas or problems, please tell us - we read every message and use feedback to improve games, promotions and site features. Submissions are reviewed regularly and help shape updates to the service and user experience. Thank you for taking the time to help make the site better for everyone.