Privacy Statement
Welcome to the Lucky Stars privacy policy. This page explains how we collect, use and protect the personal information you give us when you create an account, play games or use our site. We take your privacy seriously and aim to keep our practices clear and straightforward so you can manage your account with confidence.
Types of data we collect
We collect information that allows us to provide services, process payments and meet legal obligations. Data is collected directly from you, from your device and from third-party partners where necessary for service delivery.
Personal data
This includes name, date of birth, contact details, address and identity documents used for verification. We also retain account credentials and communication records such as support enquiries and chat transcripts.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and site-use data. This helps us maintain security, prevent fraud and improve site performance.
Transactional data
Transactional records cover deposits, withdrawals, wager history, winnings and payment method details required to process transactions. We store the minimum payment information necessary to facilitate and audit payments.
How we use your information
Your data is used to create and operate your account, process payments, verify identity, detect and prevent fraud, fulfil legal obligations and provide customer support. We may also use aggregated or anonymised data to monitor and improve our services.
Data protection practices
We protect data using a mix of technical and organisational measures. Access to personal data is restricted to authorised staff and third parties who need it to provide services. We review our security practices regularly to help safeguard your information.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site use and deliver relevant content. You can manage cookie settings via your browser or through the site cookie controls. Some features may not work correctly if cookies are disabled.
User rights
Under applicable data protection law you have rights including access to your personal data, correction of inaccurate information, erasure in certain circumstances, restriction of processing, objection to processing and data portability where applicable. You may withdraw any consent you have given at any time.
Access, correction and deletion
You can review and update many account details through your account settings. For other requests, or to exercise your rights, contact us at [email protected]. We will respond to verified requests and take action as required by law.
Information sharing and third parties
We share personal data with service providers who operate payment processing, identity verification, fraud prevention, IT hosting and customer support on our behalf. We may also disclose information to comply with legal obligations or to protect our rights and the security of our customers.
Privacy policy updates
We may update this policy to reflect changes in our practices. Significant changes will be posted on this page and, where appropriate, we will notify you. If you have questions about how LuckyStars handles personal data, please contact [email protected].